Terms and Conditions of Use

Terms

By accessing this website, you agree to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

For users who have purchased a product from VIVA Financial Tuition, permission is granted to view the corresponding study materials on VIVA Financial Tuition's website. For users who purchase a product granting access to a Case Study course or courses, one copy of the accompanying Case Study documents on VIVA Financial Tuition's website may be downloaded for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials;
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse engineer any software contained on VIVA Financial Tuition’s website;
  • Remove any copyright or other proprietary notations from the materials;
  • Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by VIVA Financial Tuition at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Course Transfers

VIVA Financial Tuition does not allow course transfers once a purchase has been made. Students must ensure they select the correct course before completing their payment.

Visa Applications

‍VIVA Financial Tuition does not provide assistance with visa applications. It is the sole responsibility of the student to ensure they comply with any visa requirements before purchasing a course. If a student’s visa application is refused, VIVA Financial Tuition is not liable for any refunds or course transfers.

Refunds Policy

‍VIVA Financial Tuition allows refunds only in cases where:

  1. The customer requests a refund within the specified time periods (see below) of purchasing the relevant product; or
  2. There are demonstrable defects in all of the media files comprising the product that inhibit the customer's full access to the product.

For all individual course purchases ("Standard Course," "Essentials Course," or "Elite Course"), a refund must be requested within 72 hours of making the purchase. For any "All Access" product, a refund must be requested within 7 days of making the purchase. Refunds are subject to the condition that access to the product will be revoked upon issuance of the refund.

Pass Guarantee

With the Pass Guarantee, if a Pack customer sits and fails to pass the Case Study exam for which the Pack was prepared, then VIVA will grant access to the subsequent equivalent Case Study Pack for that level free of charge, provided the customer submits official proof of their failed result. The Pass Guarantee is void if the customer does not attempt the next official CIMA Case Study exam at that level.

Complaints Policy

‍Students wishing to file a formal complaint must do so by submitting their complaint in writing via email to info@vivatuition.com, using the subject line "Formal Complaint." Complaints should include:

  • Full name and contact details of the complainant;
  • A clear description of the issue;
  • Any relevant supporting documents.

Acknowledgment of the complaint will be provided within five (5) working days. A full response will be provided within fifteen (15) working days. Complaints will be handled confidentially and reviewed by the appropriate senior team members. If a student is dissatisfied with the outcome of their complaint, they may appeal within five (5) working days of receiving the decision. If the issue remains unresolved, students may escalate their complaint to ACCA by following ACCA’s complaints procedure (https://www.accaglobal.com/gb/en/footer-toolbar/contact-us/unhappy.html). If still unresolved, students may escalate their complaint to the appropriate regulator as outlined by ACCA. CIMA students may refer to https://www.aicpa-cima.com/resources/landing/how-to-make-a-complaint-of-misconduct

Disclaimer

The materials on VIVA Financial Tuition’s website are provided “as is.” VIVA Financial Tuition makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Limitations

In no event shall VIVA Financial Tuition or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on VIVA Financial Tuition’s website, even if VIVA Financial Tuition or a VIVA Financial Tuition authorised representative has been notified orally or in writing of the possibility of such damage.

Revisions and Errata

The materials appearing on VIVA Financial Tuition’s web site could include technical, typographical, or photographic errors. VIVA Financial Tuition does not warrant that any of the materials on its web site are accurate, complete, or current. VIVA Financial Tuition may make changes to the materials contained on its web site at any time without notice. VIVA Financial Tuition does not, however, make any commitment to update the materials.

Discounts Policy

All stated discounts apply to the original sale price of the item in question. VIVA Financial Tuition does not extend its discounts retroactively to those who have already purchased a discounted product before the discount was applied.

Links

VIVA Financial Tuition has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by VIVA Financial Tuition of the site. Use of any such linked website is at the user’s own risk.

Site Terms of Use Modifications

VIVA Financial Tuition may revise these terms of use for its website at any time without notice. By using this website, you agree to be bound by the then-current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to VIVA Financial Tuition's website shall be governed by the laws of the Republic of Ireland without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Website.