We pride ourselves in offering personal and prompt assistance to all of our users, and endeavour to reply to each student and customer in a timely fashion. If you are totally stuck, please don’t hesitate to contact us at firstname.lastname@example.org. However, to help us to help you more efficiently, please consult the FAQ below before getting in touch, so that your problem or question might be addressed more rapidly.
If this is your first time buying materials with us, and you have not previously registered at VIVA Financial Tuition, then you will be required to enter an email and your first name and surname before purchasing. Once you have completed your purchase, an automatically generated password will be sent instantly to the email address you have entered (PLEASE NOTE: depending on your email server, sometimes VIVA's automated email with password is redirected to users' Spam folders or Bins. Please be sure to check all such folders). Use this password with your email address to Log In to your website account area at https://vivatuition.com/login. Once you have logged in, you can then access your purchased materials by clicking on “My Products”. Here you will see a complete list of all the individual products you have purchased (whether as discrete products, or as part of a pack).
Yes, VIVA does offer a mock exam marking service as part of our Professional Genius Study Packs. This entitles you to have your answers to all of the VIVA mock exams included in your pack corrected by our Case Study experts. You can also purchase marking services separately from our store pages for individual mock exams, or groups of mock exams. Please note that Mock Exams are not included if you only purchase Professional Marking Services. Mock Exams must be purchased separately (or as part of a Pack). You have until 5 days before the beginning of your official CIMA exam to submit your mock exam answers for correction, and must email us with your Mock Answers attached as a Word or PDF document (please see entry 10 in the FAQ below for instructions on how to submit and retrieve your Mock Exam answers from the simulator). Our turnaround time for each exam correction is approximately between 24 and 48 hours, extending to 72 hours within 7 days of the beginning of CIMA case study exams for the relevant level. Please note that we do not correct mock exams from other tuition providers.
We explain our Lifetime Pass Guarantee in full detail here: https://vivatuition.com/pass-guarantee/. In summary, the Lifetime Pass Guarantee applies to our Study Packs only. If you purchase a Study Pack for a particular CIMA case study exam, and you fail that exam after having purchased our Pack, you will be entitled to free access to all our future corresponding Study Packs (or equivalent) at that level (i.e. Operational or Management or Strategic), until you pass the exam. To qualify for free access, you will need to provide a copy/scan of your official CIMA results for the previous Case Study. For each new Study Pack, you will be required to provide the same proof that you have failed the previous Case Study Exam. The 3 examples below illustrate 3 different, typical student scenarios: Example 1 represents compliance with our terms and conditions. Example 2 and Example 3 both represent a voiding of the Lifetime Pass Guarantee.
Example 1: Jane purchases our Smarter Study Pack for the February 2018 MCS exam. She then attempts and fails the official CIMA February 2018 MCS exam. She sends official confirmation of her exam result and personal identification to email@example.com when she finds out that she has failed the CIMA February 2018 MCS exam. The May 2018 MCS materials are then added to her account free of charge after CIMA releases the pre-seen matierals for the May 2018 MCS exam. Jane sits and once again fails the CIMA May 2018 MCS exam. As before, she sends official confirmation of her exam result to firstname.lastname@example.org when she finds out that she has failed the CIMA May 2018 MCS exam. The August 2018 MCS materials are then added to her account free of charge after CIMA releases the pre-seen matierals for the August 2018 MCS exam. And so on until she passes...
Example 2: John purchases our Smarter Study Pack for the February 2018 MCS exam. He studies for the February 2018 MCS exam using VIVA's materials, but then decides for whatever personal reason that he cannot sit the official February 2018 MCS exam. He then sends us an email in April 2018 telling us that he could not attempt the February exam, and asks if we can add the May 2018 MCS Smarter Study Pack to his account. We email John telling him that he has voided the Lifetime Pass Guarantee by failing to sit the most recent CIMA MCS exam.
Example 3: Michael purchases our Smarter Study Pack for the February 2018 MCS exam. He studies for the February 2018 MCS using VIVA's materials and then attempts and fails the official CIMA February 2018 MCS exam. Michael sends official confirmation of his exam result to email@example.com when he finds out that he has failed the CIMA February 2018 MCS exam. The May 2018 MCS materials are then added to his account free of charge after CIMA releases the pre-seen matierals for the May 2018 MCS exam. Michael then decides for whatever personal reason that he cannot sit the official May 2018 MCS exam, nor the August 2018 MCS exam. He sends us an email immediately telling us that he will not be able to sit the official CIMA exams either in May or in August, and asks if we can grant access to the November 2018 MCS Smarter Study Pack instead when the pre-seen materials are eventually released for the November 2018 MCS. We email Michael telling him that he will void the Lifetime Pass Guarantee if he fails to sit the next official CIMA MCS exam, and therefore cannot promise to grant him access to the November 2018 MCS materials.
In order to have your VIVA Mock Exam answers corrected by one of our CIMA case study specialists, you must email the answers in Word document format to firstname.lastname@example.org. Of course, you must already have purchased Professional Marking services and at least one VIVA Mock Exam (see FAQ entry above for details) in order to avail of our marking services. Once you have purchased the materials and written your answer, simply email us your Mock Exam answer as an attached Word document for correction with the subject line "Mock Answer for Correction". Please ensure that the Word document title includes the Mock Exam to which it corresponds (e.g. SCS Mock Exam 1) and your name.
If you have written your answers on VIVA's Mock Exam CIMA Simulator, you can retrieve your answers (provided you have followed the Mock Instructions carefully - which you can read on the Mock Exam landing page by clicking the "Mock Instructions" button) by clicking on the "My Account" button in the main menu near the top of the page, and selecting "Answers". From there, choose the Mock Exams tab and from the first dropdown menu on the left, select the relevant Mock Exam. After that, choose the relevant date/time of submission of your exam answer, and click the "eye" icon to view the answers. This will bring you to Section 1 of the relevant Mock Exam with your answer saved below. You can then navigate through each subsequent section and the answer you wrote for that section. You can also copy the text of each of your answers, which then allows you to paste the answer for each section into a Word document.